Returns · Luminex 3D
To cancel or change an unconfirmed request, and include its reference.
After purchase confirmation, withdrawal and return requests are handled under Moroccan Law No. 31-08 and the applicable consumer rights. The law provides a seven-day withdrawal period in situations covered by that right; conditions and exceptions depend, among other things, on the type of product. Conditions applying to personalized items are explained before confirmation. This policy does not limit your statutory rights.
If an item arrives damaged or does not match your order, explain the issue and provide photos if possible to help us assess it. We will explain the return steps, address and applicable costs, and the appropriate remedy, including replacement or refund where applicable. Please contact us before returning a parcel.